The diagrams above explain the refilling process. It's really easy but if you are unsure at first please ask a member of staff. Weigh your container if you have one. The scales will print a barcode which contains the weight of your container, this can be used again so you don't need to reweigh that container the next time you come in. If you are using a paper bag just skip the first part. Fill your bag or container and then return to the scales to select the product and print a barcode (this contains the use by date, price and weight of what you have purchased). If you prefer to miss out the last stage, and you have already weighed your container, you can come straight to the till and pay.
Liquids work slightly differently. Because liquids are different densities they cannot be weighed on scales accurately. For example 100ml of water would weigh 100g but 100ml of thicker liquid would be heavier and weigh more. So please don't weigh the container for your liquid. If you are reusing an existing container it will probably have the ml on the container already. If it does just simply refill and bring it to the till. We will charge you for the ml on your bottle. If you have a bottle without a ml indicator on then please seek assistance from a member of staff before you start to refill. A simple calculation can determine the volume inside your container.
When buying detergents we do recommend that you use the original bottle to refill so that you know exactly what's in it and have all the ingredients listed. This is important if you have children because although our products contain naturally derived ingredients they may also be harmful if ingested.